Improve Customer Satisfaction. Reduce Service Requests. Lower Overhead.
Branded and customized online video resource
- Trackable, online orientations with course certificate
- Use & Care video library
- Simple, useful and informative content
- Seasonal and calendar based maintenance reminders
- Troubleshooting guidelines
- Multiple languages available
Our orientations focus on the most common and most potentially damaging issues that could arise in the first year of occupancy. Orientation topics may be set to mandatory or optional.
Our resources cover proper operation of the components within and around the home, providing accurate preventative maintenance guidelines and helpful troubleshooting tips.
The following topics are currently available. Additional topics can be added upon request.
Cabinets & Countertops
Roofs & Gutters
Walls & Paint
Shower Doors & Glass
Wood & Laminate
Plants & Irrigation
Dishwasher Air Gap
Micro-hood & Vents
Electrical & Low Voltage
Switches & Plugs
Panels & Meters
Doors & Windows
Sliding Glass Doors
Closet Doors & Shelves
Exterior Doors & Hardware
Interior Doors & Hardware
Low Flow Toilets
Toilet Tank Leaks
Water & Gas Shut Offs
Heating & Cooling Systems
Problem: Residents move in with little or no training on use and care of home, resulting in unneccessary and costly claims that could have been avoided.
Solution: We provide your residents with high quality and comprehensive information to better prepare them for the responsibilities of living in your homes.
Problem: Quality of delivery is dependent on skills of representative.
Solution: Video delivery is clear, concise, consistent and available in many languages.
Problem: Content is often rushed and the resident is stressed, distracted or uninterested.
Solution: Our content can be viewed anytime, anywhere.
Problem: Scheduling is inconvenient and difficult. Time onsite is lengthy and costly.
Solution: No scheduling needed. Training is automatically assigned to the resident and monitored until completion.
Problem: Drive time to property consumes more valuable time.
Solution: No need for face to face orientations.
Problem: Resident retains little information from face to face interaction.
Solution: Our videos are memorable, enlightening and entertaining and can be referred back to at a later time. Maintenance reminders are prescheduled and sent out regularly.
Problem: User error leads to invalid claims, potential charges and customer resentment.
Solution: You gain the goodwill of providing your users with the tools and information that allow them to properly care for their homes at their convenience.
Your videos can be customized with additional features as desired.